Timed Video On-Demand FAQ
Watch Below The Lights Here Watch Chronicles of the Northbound Here Watch The Rise of Ymir Here Watch Utgard - The Journey Within Here stream Support Merch Support
I've purchased access to a video. How do I watch it?
- Click the links above to log in to the account you created when checking out to watch the video purchased.
- The video will be available to view for exactly 48 hours from the time of purchase.
- If you have not created an account, you can do so [here] with the email you used to place your order.
- Be sure the email you use to create your account matches the email on your payment method of choice (Apple Pay, Google Pay, PayPal). Payment methods are determined by store owners and all available payment methods are on the site.
Can I watch the video on my TV?
- Yes, if your TV has a web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the video page, sign in, and press play as you normally would.
- Chromecast instructions:
- https://support.google.com/chromecast/answer/3228332
- (use Chrome browser, the Cast button will be on the player)
- Apple TV instructions:
- https://support.apple.com/en-us/HT204289
- (use Safari, the Apple TV share will be on the player)
- Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: https://support.apple.com/en-us/HT208728
I have another question!
- No problem, reach out to https://sn.gl/livestream-support or click the chat button in the bottom right corner.
Technical & Browser Requirements:
To watch, please ensure you have the following:
System Requirements:
- Mac OS X 10.6 or higher
- Windows 7 or higher
Supported desktop browsers:
- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+
Supported mobile browsers:
- Chrome 45+
- Safari 10+ (iOS)
Internet Connection:
- 5-10mbps download speed is recommended. Check your connection at SpeedTest.net.
Not Supported:
- Internet Explorer
- Roku's browser apps (use Screen Mirroring for iOS or Casting for Android instead)
- Amazon Silk
- Fire TV Stick
- Playstation 4
- Xbox (performance may vary)
- Samsung Smart TVs {use Airplay where available} (more info here: http://sn.gl/samsungtv)
