FAQ & Support

What is this Otherworldly Big Band Experience?

The Otherworldly Big Band Experience” is about wanting to show even more of what ENSLAVED is: ENSLAVED is also an idea. It is a live band that is teeth-grittingly metal, has rock’n’roll in its DNA, while maintaining and expanding on its position as a groundbreaking progressive metal act. All while exploring the boundaries of Norse Mythology and Rune-lore, Psychology and History. 

We have recruited both an extension to the line-up with the young and talented Bergen prog rock band, Shaman Elephant. We have worked together with some of the most talented moviemakers and visual wizards around - also young and from Bergen: Kolibri Media. Add the Enslaved live crew to the mix and you have got magick, no less. 

I've purchased tickets to the livestream. How do I watch it?

- Click HERE to log in to the account you created when checking out to watch the stream. on 21st December 2021, at 9pm CET / 8pm GMT / 12pm PT / 3pm ET / 22nd December 2021, at 6am AEST.
- The show will be available for replay until 24th December 2021, at 11:59 PM CET / 10.59pm GMT / 2:59pm PT / 5.59pm ET / 25th December 2021, at 8.59am AEST.
- Be sure the email you use to create your account matches the email on your payment method of choice (PayPal, …). Payment methods are determined by store owners and all available payment methods are on the site.
- You will not be able to fast forward or rewind during the initial airing.

How can I watch the main event?

Head over to “Watch the Stream" using the email and password created when purchasing your tickets. Only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time. Casting/Airplay will be available once the show is streaming.


Can I buy tickets for my friends?

Of course! Once you’ve purchased more than one item with a ticket included, just use the chat button in the bottom right corner of this page or reach out to https://sn.gl/video-support with the artist name, show date, your order #, and your friend’s email – an account will be set up for them! They will receive their account confirmation and ticket in their email.

Can I purchase a ticket without a smartphone?

Yes. You can purchase tickets HERE, this is accessible from any connected device including desktop computers.

 

What payment methods can I use to purchase tickets?

AMEX, Bancontact, giropay, iDEAL, Maestro, Mastercard, Visa, Paypal, sofort.

 

Will the limited-edition merchandise be available after the show? When will my order be shipped?

The limited-edition show merch will be available for pre order until December 24th at 11:59pm CET.

These items are all exclusively made for this event. Delivery is estimated to begin by mid-January.

Issue with your order? Please contact shop@aisamusic.com with your full name, order number & email address.

 

Do you ship merch to my country?

Yes! We ship WORLDWIDE! We recommend using DHL as shipping method for a faster delivery. However, be aware that COVID restrictions and affected mailing services to certain countries might be possible we are facing delivery issues and restrictions with physical merchandise orders.

 

Problems with your ticket, merch or bundle order?

Please contact shop@aisamusic.com with your full name, order number & email address. Use this contact only for issues with your order. If you have technical questions regarding the stream or video player, please reach out via the support widget in the bottom right to this page.

 

I cannot make it in time for the start of the virtual release show experience, can I still watch the show?

Yes, the show will be available for all ticket purchasers for 75h after initial broadcast, ending on the 24th December 2021, at 11:59pm CET. Just log in using the email and password created when purchasing tickets. Tickets will still be available after the initial broadcast, to watch during the on-demand period.

 

Can I watch the show on different devices?

You sure can. Head over to this page using the email and password created when purchasing your tickets. Only logged in users will be able to see the stream. It works from mobile or desktop, one device at a time. Casting/Airplay will be available once the show is streaming.


Can I watch the stream on my TV?

- Yes, if your TV has a supported web browser app or if you are using a product like Apple TV or Chromecast that also has a web app. In all cases, you simply need to use a browser, navigate to the stream page, sign in, and press play as you normally would.

- Chromecast instructions:
    - [https://support.google.com/chromecast/answer/3228332](https://support.google.com/chromecast/answer/3228332)
    - (use Chrome browser, the Cast button will be on the player)
- Apple TV instructions:
    - [https://support.apple.com/en-us/HT204289](https://support.apple.com/en-us/HT204289)
    - (use Safari, the Apple TV share will be on the player)
    - Casting will be available once the show starts. Please see our list of supported devices if you continue to have trouble.
    - *Please note that iOS devices cannot Cast or Airplay directly from the Chrome web browser. Airplay is available in the Safari browser on iOS to Apple TV & other airplay-supporting devices. These are Apple restrictions. You can check system requirements here: [https://support.apple.com/en-us/HT208728](https://support.apple.com/en-us/HT208728)*

I have another question!

- No problem, reach out to https://sn.gl/video-support or click the support button in the bottom right corner.

Technical & Browser Requirements:

To watch a livestream event, please ensure you have the following:

System Requirements:

- Mac OS X 10.6 or higher
- Windows 7 or higher

Supported desktop browsers:

- Google Chrome 45+
- Mozilla Firefox 49+
- Safari 10+
- Microsoft Edge 15+

Supported mobile browsers:

- Chrome 45+
- Safari 10+ (iOS)

Internet Connection:

- 5-10mbps download speed is recommended. Check your connection at [SpeedTest.net](http://www.speedtest.net/).

Not Supported:

- Internet Explorer
- Roku's browser apps (use [Screen Mirroring] for iOS or [Casting] for Android instead)
- Amazon Silk
- Fire TV Stick
- Playstation 4
- Xbox (performance may vary)
- Samsung Smart TVs {use Airplay where available} (more info here: [http://sn.gl/samsungtv]